The Global CIO Point of View
We partnered with ServiceNow to survey 500 Chief Information Officers around the world and across industries. Our survey explored the strategies CIOs are adopting to realize value from machine learning, and the competitive advantage for organizations that are advancing to decision automation.
Machine learning has arrived in the enterprise, and companies are eager to reap the competitive benefits the technology can provide. From automating processes that enable faster business operations to applying algorithms to improve accuracy, CIOs are adapting the technology for a wide variety of uses—and transforming the way we work.
To investigate the rise of machine learning, we worked with ServiceNow to conduct a survey of 500 CIOs in 11 countries on three continents and across 25 industries, alongside in-depth interviews with leaders in the field. We found that CIOs are increasing their investment in machine learning, but must overcome several barriers to achieve their productivity, revenue, and innovation goals. Unless CIOs turn their attention to updating not just technology, but talent and business processes, the full value of machine learning cannot be realized.
Technology Practice Lead & Deputy Director, Thought LeadershipEmail