Accenture 2020 Digital Health Consumer Survey: How can leaders make recent digital health gains last?
The global pandemic greatly accelerated the adoption of digital healthcare—but will it persist?
Oxford Economics worked with Accenture to survey 7,800 consumers in seven countries about their attitudes toward and adoption of virtual healthcare. Following the onset of the COVID-19 pandemic, we revisited the data to understand how providers, payers, and consumers can maintain the momentum created by forced adoption of virtual services, and address the pre-crisis issues—like privacy, security, and trust—that have previously inhibited digital health adoption.
This report highlights the results of our sample of consumers in the United States.
Our Thought Leadership team produces original, evidence-based research made accessible to decision-makers and opinion leaders. Principals for this project included:
Technology Practice Lead & Deputy Director, Thought LeadershipEmail
Research Associate, Thought LeadershipEmail