Oxford Economics surveyed 90 technology executives in the financial services sector, including meaningful samples from the retail banking, insurance, and capital markets subsectors. The study found 68% of respondents expect that in five years, customers will do most of their saving, investing, and borrowing through non-finance platform companies. In the face of this and other looming challenges, 90% have long-term plans for digital transformation. Further analysis and interviews with executives show how these industries are preparing for the future of digital innovation.
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