The State of Salesforce: Special Edition 2020-2021
IBM, in partnership with Oxford Economics, surveyed over 1,300 individuals in 23 countries in a special edition of their State of Salesforce report. This years edition revisits last year's best practices regarding customer experience and employee experience, and examines how COVID-19 amplifies Salesforce's role in companies' digital transformation.
Our Thought Leadership team produces original, evidence-based research made accessible to decision-makers and opinion leaders. Principals for this project included:
Managing Editor, Thought LeadershipEmail