Recent Release | 26 Apr 2023

Transforming E-Commerce

Thought Leadership Team

Oxford Economics

Think Pieces
Embracing Change: The quest to expand profitability drives e-commerce transformation

To understand how organizations are staying ahead of changing consumer behavior, Oxford Economics and SAP surveyed 500 Chief Digital Officers, digital commerce leads, and other senior commerce executives during the second quarter of 2022. The survey sample included 250 executives from B2B organizations in the high tech, automotive, life sciences, industrial manufacturing, and wholesale distribution sectors.

Our research shows that B2B firms put a premium on expanding margins and profitability. They are transforming business models and investing in ex-commerce technologies—as well as data analytics— to improve customer experiences. Digital executives seek platforms that are agile, extensible, deep, and complete, with seamless interoperability with existing systems.

Thriving on Change: The path to profitable e-commerce in Retail

To understand how senior leaders in commerce based organizations are staying ahead of changes to the way people buy and sell all manner of goods, Oxford Economics and SAP conducted a global survey of 500 Chief Digital Officers, digital commerce leads, and other senior titles during the second quarter of 2022. Our sample included 139 executives from the general merchandise, specialty store, fashion, and grocery segments.

In our study, we found that retail decision-makers are rethinking business models to focus on customer experiences and new markets. They typically rank profitability growth (63%) and geographic reach (55%) as their top strategic priorities, but nearly as many cite sustainability as one of their main focuses (51%). It is imperative they be good at many things at once, but perhaps more importantly—they need to be good at what comes next.

Pressure to Change: Customers drive e-commerce transformation in consumer products

Oxford Economics and SAP surveyed 500 Chief Digital Officers, digital commerce leads, and other senior commerce executives during the second quarter of 2022 to better understand how organizations are leveraging platforms to stay ahead of shifting customer behaviors and expectations. The survey sample included 111 executives from consumer products organizations in the food and beverage, health and personal care, and durable goods sectors.

Our research shows that consumer products companies continue to live and die by profit margins. They are seeking ways to increase those margins, enter new markets, and generate new revenue, and they understand that success rests on attracting and retaining customers at a time when demands are higher than ever. To meet these needs, many have invested in new technologies and capabilities while also developing processes for making use of data. And while many benefits have yet to materialize from these decisions, there is hope that they will guide CP organizations down the path to profitability.

To download the reports, please complete the form below.

The experts behind the research

Our Thought Leadership team produces original, evidence-based research made accessible to decision-makers and opinion leaders. Principals for this project included:

Matthew Reynolds

Senior Research Manager, Thought Leadership

Teri Robinson

Managing Editor, Thought Leadership

Read the think pieces

Complete the form below to download the documents.

Recent technology-related reports

The Race for Data Supremacy: Achieving decision advantage to deter future conflicts

Oxford Economics, in collaboration with IBM, interviewed government and military officials to understand how data can be used to create a sustainable decision advantage.

Find Out More
SMB Ambitions Barometer

Oxford Economics was commissioned by Payoneer to survey 3,575 small and medium-sized businesses around the world in an effort to understand their goals for international expansion and the challenges they face along the way.

Find Out More
Why five years of transforming tax and finance functions is paying off

New tax operating models in the last five years delivered value to businesses, our survey shows. The next five years will add even more.

Find Out More
Beyond Efficiency: Overcoming digital complexity through observability

Digital transformation and accelerated migration to the cloud over the last three years helped keep businesses up and running—even thriving—but these trends also added unprecedented complexity to computing environments. Executives are implementing observability practices to not only overcome that complexity but to gain insights that help their organizations operate efficiently and expand revenue streams.

Find Out More