As people grow ever more attached to their smart phones and tablets, electronic payment systems are bringing speed and safety to transactions while also cutting costs for merchants. Yet misconceptions about the technology have slowed its uptake. To explore attitudes toward mobile payments, Oxford Economics and Charney Research surveyed 2,000 consumers and 300 executives around the world in the fall of 2016. We found that companies underestimate consumers’ enthusiasm for mobile payments, and businesses must do more to address their customers’ security concerns.
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