How retailers are putting AI-powered technologies to use.
A new era is dawning across the retail sector, powered by artificial intelligence. Technologies like predictive analytics, chatbots, and robotic process automation – all enabled by AI – are creating fresh opportunities for growth, efficiency, and customer engagement. But many are struggling to keep up with the wave of transformation remaking the industry; the ability to adapt to an AI economy will separate the winners from the losers in the years ahead. Oxford Economics surveyed over 300 retail executives in the United State to identify what steps retailers have taken to prepare for this AI-powered future – and what obstacles stand in their way.
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