Ungated Post | 19 Feb 2021
Data-powered automotive warranty re-invention
Sharing data and data-derived insights broadly across the auto ecosystem can bring significant improvements in process efficiency, cost reduction, and, ultimately, customer satisfaction. Using warranty insights to create new products, services, and customer interactions can reveal new sources of revenue.
In cooperation with IBM’s Institute for Business Value, we surveyed 300 OEMs and vehicle parts manufacturers in 11 countries to benchmark automotive-industry warranty management and explore how companies are leveraging new technology in their warranty operations.
By optimizing their warranty management capabilities, vehicle manufacturers and suppliers can reduce costs/drive profitable growth, improve the integrity of their brand and increase customer experience, satisfaction and loyalty. This study focused on warranty management from a technical and an operational perspective (people and processes).
Our Thought Leadership team produces original, evidence-based research made accessible to decision-makers and opinion leaders. Principals for this project included:
Oxford Economics’ team is expert at applying advanced economic tools that provide valuable insights into today’s most pressing business, financial, and policy issues.
To find out more about our capabilities, contact:
EMEA
Paul Donnelly
020 3910 8000
Email
Americas
Diantha Redd
+1 (646) 384 0271
Email
Asia
Rhianne Clark
+65 6850 0112
Email
Related Services
Post
Energy Transitions in Western and Central Africa: A focus on Nigeria, Ghana, Senegal, Equatorial Guinea and Mauritania
The global energy transition involves the sustained displacement of fossil fuels by renewable energy and complementary technologies to reduce carbon intensity. It is, however, imperative to consider such shifts within the distinct developmental contexts of countries to ensure energy transitions are socially inclusive and just. This latest report by our Africa consulting team examines how energy transitions are likely to unfold in Nigeria, Ghana, Senegal, Equatorial Guinea, and Mauritania.
Find Out More
Post
Becoming More Efficient – How finance and IT are leading the way
Oxford Economics and SAP Concur surveyed 1,000 finance and IT executives about how they are making their functions more efficient.
Find Out More
Post
Delivering Economic Value – DoorDash 2021 US Economic Impact Report
A US study demonstrating how DoorDash empowers local economies by creating and supporting impact across the three sides of their marketplace–Dashers, merchants and consumers.
Find Out More