Sharing data and data-derived insights broadly across the auto ecosystem can bring significant improvements in process efficiency, cost reduction, and, ultimately, customer satisfaction. Using warranty insights to create new products, services, and customer interactions can reveal new sources of revenue.
In cooperation with IBM’s Institute for Business Value, we surveyed 300 OEMs and vehicle parts manufacturers in 11 countries to benchmark automotive-industry warranty management and explore how companies are leveraging new technology in their warranty operations.
By optimizing their warranty management capabilities, vehicle manufacturers and suppliers can reduce costs/drive profitable growth, improve the integrity of their brand and increase customer experience, satisfaction and loyalty. This study focused on warranty management from a technical and an operational perspective (people and processes).
Our Thought Leadership team produces original, evidence-based research made accessible to decision-makers and opinion leaders. Principals for this project included:
Oxford Economics’ team is expert at applying advanced economic tools that provide valuable insights into today’s most pressing business, financial, and policy issues.
The Economic Impact of China PNTR Repeal
This study provides rigorous analysis to inform policymakers on the potential impact of an escalation in US-China tariffs. We examine how removing China's Permanent Normalized Trade Relations (PNTR) status would affect the US economy, finding that tariffs would cause substantial output and job losses.Find Out More
Disney’s Effect on Fueling Florida Economy, Jobs and Tourism
Walt Disney World Resort, one of the world’s most visited vacation destinations, generated $40 billion in economic impact across Florida and more than a quarter of a million total jobs in fiscal year 2022, according to a study from Oxford Economics.Find Out More
WTM Global Travel Report
Tourism Economics is proud to partner with World Travel Market to produce this comprehensive overview of travel and tourism. Consumers continue to demonstrate seemingly insatiable demand for travel despite a complex and dynamic backdrop, including economic and social challenges. By examining the past and looking to the future we can better understand today’s opportunities. We hope this report sparks new meanings and empowers tourism organisations to make bigger and better decisions.Find Out More