Customer Success Executive – US Real Estate
Base Salary: US$85K-90K/annum
Oxford Economics, a leading global economic research and consultancy firm, is looking to hire an Customer Success Executive (CSE) to work in the real estate account management team.
This position will be responsible for supporting the Associate Director of Account Management to manage Oxford’s Real Estate subscription clients across the US and Canada, dealing with client enquiries, retaining subscription revenues, identify up-sell potential, increase usage and adoption of Oxford’s services across the client base.
This position will be an integral part of Oxford’s growth plans for real estate and is an exciting opportunity to join a fast-growing company at the forefront of the industry. The key responsibilities within this role include
Key Responsibilities
- Work closely with Associate Director of Account Management and VP of Client Solutions
- Increase client usage of subscription services and expand the user base where possible
- Onboarding of new client users, including individual account setup and training on the services
- Work with the Account Management Team to identify potential cancellation risks and to help manage renewals
- Work with the accounts department to help manage payment and late invoices
- Attend market and client related webinars, seminars, and events
- Deal with client enquiries and liaise with the relevant business function.
- Become proficient at navigating the OE Website and Databank
- Become proficient at managing client ‘notifications’ in Salesforce and other delivery options such as API and other 3rd Party compatible platforms.
- Work with Account Management Team to produce regular content led mailings.
- Notify clients of product developments and upcoming events and webinars.
- Become proficient on Salesforce, log all client interactions including- sales, uplifts, cancellations, and client queries
- Become proficient on client usage software for internal reporting and client support
Internal Communication
- Report on opportunities, challenges, product development requests and product feedback
- Prepare and maintain quarterly summaries of accounts and account usage for renewals
Skills and Experience
- A proven, demonstratable customer success track record.
- Must be highly organized and able to manage multiple projects at once
- Candidate must have strong presentation and writing skills
- Must have knowledge of Microsoft Word, Excel, and PowerPoint
- Knowledge of Salesforce and LinkedIn Sales Navigator
- Must be a self-starter, with the drive to set and reach ambitious goals
- Must be a team player
- Fluent English, other languages are a plus
- Confident on the phone and face to face meeting experience.
- Any experience with commercial real estate (CRE) or CRE data services is a plus.
Oxford Economics is committed to the principle of equal employment opportunity for all employees and applicants for employment and provides a work environment free of discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by federal, state or local laws.
About Oxford Economics
Oxford Economics was founded in 1981 as a commercial venture with Oxford University’s business college to provide economic forecasting and modelling to UK companies and financial institutions expanding abroad. Since then, we have become one of the world’s foremost independent global advisory firms, providing reports, forecasts, and analytical tools on 200 countries, 100 industrial sectors and over 4,000 cities. Our best-of-class global economic and industry models and analytical tools give us an unparalleled ability to forecast external market trends and assess their economic, social and business impact.
Headquartered in Oxford, England, with regional centres in London, New York, and Singapore, Oxford Economics has 24 offices across the globe. We employ more than 400 professional economists, industry experts and business editors—one of the largest teams of macroeconomists and thought leadership specialists. Our global team is highly skilled in a full range of research techniques and thought leadership capabilities, from econometric modelling, scenario framing, and economic impact analysis to market surveys, case studies, expert panels, and web analytics.
Oxford Economics is a key adviser to corporate, financial and government decision-makers and thought leaders. Our worldwide client base now comprises over 1500 international organisations, including leading multinational companies and financial institutions; key government bodies and trade associations; and top universities, consultancies, and think tanks.
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