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Consulting Report
22 Jul 2026

The Hidden Costs of Downtime 2026

A $600 billion wake-up call, in partnership with Splunk

Oxford Economics and Splunk captured responses from 2,000 executives from Global 2000 companies to analyse the immediate and long-term effects of downtime triggered by cybersecurity incidents.

Downtime has stopped being just an IT headache and become a boardroom crisis. As organisations lean further into interconnected digital ecosystems — third-party vendors, cloud providers, and now autonomous AI agents — every new link becomes another point of failure, and the fallout from a single outage spreads faster and farther than ever. Splunk’s research with Oxford Economics reveals the scale of that spread: outages now ripple into regulatory fines, ransomware payouts, stock price dips, and reputational damage.

This report invites the reader to uncover where outages actually originate, from everyday human error to sophisticated cyberattacks, and why the toll is proving harder to contain. You’ll see how AI is reshaping the equation, helping teams resolve incidents faster while introducing new failure modes of its own. Readers will also find strategies resilient organisations are using to treat downtime as a business risk and build the kind of predictive immunity that separates market leaders from the rest.

THIS REPORT WAS BROUGHT TO YOU BY THE THOUGHT LEADERSHIP TEAM

High-impact, evidence-based narratives to help executives run their organisations more sustainably and profitably.
The experts behind the research
  • Edward Cone

    Edward Cone

    Editorial Director, Thought Leadership
    Edward Cone

    Editorial Director, Thought Leadership

    Editorial Director Edward Cone oversees global research programs for our Thought Leadership group. As Technology Practice Lead he works with clients such as Google, Accenture, IBM, SAP, and many others. His areas of focus include Artificial Intelligence, the impact of technology on business performance, and healthcare organizations.

    Edward joined the firm in 2012 after more than two decades as a business and technology journalist based in New York, Paris, and North Carolina, including stints as an editor and writer at various Ziff Davis magazines (CIO Insight, Baseline), a contributing editor at Wired, and a staff writer at Forbes.

    Edward also wrote a weekly newspaper opinion column for many years in his hometown of Greensboro, NC and authored a semi-popular blog. He has contributed to a bewildering variety of magazines and papers on topics ranging from politics to rock climbing and was a frequent speaker and organizer at new media conferences across the country. Honors for his work include the 2020 Rybczynski Prize, awarded for the best essay on economics by Society of Professional Economists, and various awards from the American Society of Business Publication Editors and the North Carolina Press Association. He has a BA from Haverford College.

  • Matthew Reynolds

    Matthew Reynolds

    Senior Research Manager, Thought Leadership
    Matthew Reynolds

    Senior Research Manager, Thought Leadership

    Matt manages a broad spectrum of technology-centric Thought Leadership programs, from cloud and software innovation to how organizations can participate in the metaverse. He has led successful programs for dozens of large organizations during his tenure at Oxford Economics, including SAP, PwC, NTT Data, Accenture, IBM, and EY. Matt’s experience gives him deep knowledge of the ins and outs of successful end-to-end program management, and he is an integral part of the Thought Leadership team.

    With the organization since 2015, Matt holds a Bachelor’s Degree in English from The College of New Jersey. He is scheduled to graduate with an MBA in IT and Analytics at the Rutgers School of Business in May, 2023.

  • Aidan O’Farrell

    Aidan O’Farrell

    Research Manager, Thought Leadership
    Aidan O’Farrell

    Research Manager, Thought Leadership

    Aidan joined the Oxford Economics team in 2023 to support the Thought Leadership technology practice on research programs and project operations. Coming from a product management background, Aidan previously shepherded his growth ops team at a pre-seed tech startup through Series A funding. His prior experience includes extensive work on survey writing, design, coding, and data analysis, and he holds an Honors Bachelor of Arts degree in the History of Science & Technology from Brown University.

  • Anubhav Mohanty

    Anubhav Mohanty

    Director, Economic Impact
    Anubhav Mohanty

    Director, Economic Impact

    Anubhav Mohanty is a Director in the Economic Impact Consulting team. He has led projects with clients across a range of industries helping them understand how economic trends and Government policy can affect their markets. Experience in the private sector includes work for Snapchat, Meta, Amazon, Visa, Accenture, and Bain, among others.

    He has also worked with Governments helping them understand how policy changes can affect the wider economy. Experience in the public sector includes work for the UK Department for Business, Energy and Industrial Strategy (BEIS), the UK Home Office, HMRC, and the Department for Transport.

    Anubhav joined Oxford Economics in January 2018 with more than 7 years of experience in econometric analysis. Previously, Anubhav worked as an economist with Compass Lexecon and at PwC.

    Anubhav has an MSc in Economics (Distinction) from the London School of Economics (LSE) where he also taught economics as a graduate teaching assistant.

  • Revan Aponso

    Revan Aponso

    Research Associate, Thought Leadership
    Revan Aponso

    Research Associate, Thought Leadership

    Revan's research experience covers a variety of areas from venture capital and affordable lending to supply chain logistics and advanced manufacturing. Revan holds a Bachelor of Arts in Economics from New York University, where he also served as a staff writer for the university's Economics Review.

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