Ungated Post | 18 Nov 2020

The State of Salesforce: Special Edition 2020-2021

IBM, in partnership with Oxford Economics, surveyed over 1,300 individuals in 23 countries in a special edition of their State of Salesforce report. This years edition revisits last year’s best practices regarding customer experience and employee experience, and examines how COVID-19 amplifies Salesforce’s role in companies’ digital transformation.

Read the full report

Our Thought Leadership team produces original, evidence-based research made accessible to decision-makers and opinion leaders. Principals for this project included:

Oxford Economics’ team is expert at applying advanced economic tools that provide valuable insights into today’s most pressing business, financial, and policy issues.

To find out more about our capabilities, contact:

EMEA
Paul Donnelly
020 3910 8000
Email

Americas
Diantha Redd
+1 (646) 503 3052
Email

Asia
Christie Tang
+852 3974 8841
Email

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