Ungated Post | 18 Nov 2020

The State of Salesforce: Special Edition 2020-2021

IBM, in partnership with Oxford Economics, surveyed over 1,300 individuals in 23 countries in a special edition of their State of Salesforce report. This years edition revisits last year’s best practices regarding customer experience and employee experience, and examines how COVID-19 amplifies Salesforce’s role in companies’ digital transformation.

Our Thought Leadership team produces original, evidence-based research made accessible to decision-makers and opinion leaders. Principals for this project included:

Oxford Economics’ team is expert at applying advanced economic tools that provide valuable insights into today’s most pressing business, financial, and policy issues.

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