Technical Product Specialist


London

Oxford Economics has a growing Product Team with highly-driven, customer-focused individuals who are passionate about product development and customer success. Our market-leading products range from databanks and economic modelling software to API solutions, all used by clients across the world. As a Technical Product Specialist, you will serve as a product expert and end-user advocate, working closely with clients and supporting our Business Development team internationally. You will help solve complex and unstructured problems and working with new, prospective and longstanding clients to maximise the value our products in their environments.

As part of the Technology group at Oxford Economics, you will work in tandem with our Economists, Consulting and Business Development teams, reporting to the Product Team Lead. You will take ownership of technical product communications and capture recurring technical issues to help drive continuous improvement in product quality. Key to your success will be your active appreciation and interest in the role economics plays in the world and how that translates into customer success.

Key Responsibilities
  • Be a product expert and actively distribute product knowledge to clients and when required configure set-up of trials and new subscriptions
  • Work cross functionally with teams (BD/Software/QA/Support) to guarantee market readiness, communications, training, and support for launches and ongoing life of products
  • Manage technical issues from the field and provide guidance on resolution, in particular Data Products such as our Databank API, Data and Content feeds and Excel plugin
  • Contribute to our knowledge base by documenting key issues and resolutions to train internal and external users including Business Development staff with FAQs, Video ‘how to’ guides etc
  • Document customer information and recurring technical issues to improve product quality and product development with the wider product team
  • Recreate client issues and work to identify how applications and systems interact to support business processes
  • Conduct analysis on clients’ usage data and present / provide access to behavioral trends to BD colleagues
  • Participate in projects to improve processes and enhance the client experience with all products
  • Effectively communicate ideas and work completed
Person Specification: Required
  • University honours degree or equivalent qualification/experience (STEM degree preferred)
  • Demonstrable problem-solving skills – from project word or internships
  • Programming experience eg Python , C# , VBA
  • Appreciation for Web development including RESTful API
  • Experience with data visualisation tools (Excel, Power BI, Tableau)
  • Strong verbal and written skills are required
  • Strong analytical skills and able to derive insights from complex timeseries datasets
  • Structured approach and comfortable working at speed to tight deadlines
  • Collaborative and happy working cross-functionally

Person Specification: Desired

  • Basic knowledge of economic forecasting and concept of econometrics
  • Manual and electronic data entry and engineering
  • Analytical skills with a dedicated eye to detail, thoroughness and follow up
  • Technical pre/post sales experience
How to Apply

To apply for the role, please submit a CV and covering letter, detailing how you meet the person specification and where you have relevant experience of elements and attributes of the role. 

Oxford Economics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by governmental or local laws.

About Oxford Economics

Oxford Economics was founded in 1981 as a commercial venture with Oxford University’s business college to provide economic forecasting and modelling to UK companies and financial institutions expanding abroad. Since then, we have become one of the world’s foremost independent global advisory firms, providing reports, forecasts and analytical tools on more than 200 countries, 250 industrial sectors, and 7,000 cities and regions. Our best-of-class global economic and industry models and analytical tools give us an unparalleled ability to forecast external market trends and assess their economic, social and business impact.

Headquartered in Oxford, England, with regional centres in London, New York, and Singapore, Oxford Economics has offices across the globe in Belfast, Boston, Cape Town, Chicago, Dubai, Frankfurt, Hong Kong, Houston, Johannesburg, Los Angeles, Melbourne, Mexico City, Milan, Paris, Philadelphia, Sydney, Tokyo, and Toronto. We employ 400 full-time staff, including more than 250 professional economists, industry experts and business editors—one of the largest teams of macroeconomists and thought leadership specialists. Our global team is highly skilled in a full range of research techniques and thought leadership capabilities, from econometric modelling, scenario framing, and economic impact analysis to market surveys, case studies, expert panels, and web analytics..

Oxford Economics is a key adviser to corporate, financial and government decision-makers and thought leaders. Our worldwide client base now comprises over 2,000 international organisations, including leading multinational companies and financial institutions; key government bodies and trade associations; and top universities, consultancies, and think tanks.

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