Client Relationship Executive


Italy

Job Summary

Oxford Economics, a leading global economic research and consultancy firm, is looking to hire a Client Relationship Executive.

This position will be responsible for supporting the Account Managers to manage Oxford’s subscriptions clients across Italy and South East Europe, dealing with client enquiries, retaining subscription revenues, identify up-sell potential, increasing usage and adoption of Oxford’s services across the client base.

This position will be an integral part of Oxford’s growth plans for the EMEA account management team and is an exciting opportunity to join a fast-growing company at the forefront of the industry.

Key Responsibilities
  • Increase client usage of subscription services and expand the user base where possible
  • Onboarding of new client users, including individual account setup and training on the services
  • Work with the Account Managers to identify upsell potential and cancellation risks and help to create a strategy to manage renewals
  • Work with the accounts department to manage payment and late invoices
  • Attend market and client related webinars, seminars, and events
  • Answer any client questions and liaise with the relevant BD, economists or IT as required
  • Become proficient at navigating the OE Website and Databank
  • Become proficient at managing client ‘notifications’ in Salesforce and other delivery options such as API, the OE App and other 3rd Party compatible platforms.
  • Working with the Account Managers to produce regular content led mailings.
  • Notify clients of product developments and upcoming events and webinars.
  • Become proficient on Salesforce, to log all client interactions including- sales, uplifts, cancellations, and client queries
  • Become proficient on client usage software for internal reporting and client support
  • Work with marketing to organise client events and webinars
Internal Communication
  • Report on opportunities, challenges, product development requests and product feedback
  • Prepare and maintain quarterly summaries of accounts and account usage for renewals
  • Identify and share intelligence on client usage
Skills and Experience
  • A minimum of a Bachelor’s degree, ideally within a relevant field (economics, business, finance, marketing)
  • An interest in client services roles – ideally with previous experience gained during internships or first work experience
  • Must be highly organized and able to manage multiple projects at once
  • Candidate must have strong presentation and writing skills
  • Must have knowledge of Microsoft Word, Excel, and PowerPoint
  • Knowledge of Salesforce
  • Must be a self-starter, with the drive to set and reach ambitious goals
  • Must be a team player
  • Italian native speaker and fluent / bi-lingual in English. Other languages are a plus
How to Apply

To apply for the role, please submit a CV and covering letter, detailing how you meet the person specification and where you have relevant experience of elements and attributes of the role. 

Oxford Economics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal or local laws.

About Oxford Economics

Headquartered in Oxford, England, with regional centres in London, New York, Singapore and Sydney, Oxford Economics has 24 offices across the globe. We employ over 350 full-time people, 50 within Australia and more than 250 professional economists, industry experts and business editors—one of the largest teams of macroeconomists and thought leadership specialists. Our global team is highly skilled in a full range of research techniques and thought leadership capabilities, from econometric modelling, scenario framing, and economic impact analysis to market surveys, case studies, expert panels, and web analytics.

Oxford Economics is a key adviser to corporate, financial and government decision-makers and thought leaders. Our worldwide client base now comprises over 1500 international organisations, including leading multinational companies and financial institutions; key government bodies and trade associations; and top universities, consultancies, and think tanks.

Apply now