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Client Relationship Representative (Australia)

Australia
Job Summary

Oxford Economics Australia, a leading global economic research and consultancy firm, is looking to hire a Client Relationship Representative to support the growing Account Management team in Australia.

The primary responsibility for this role will be to support the growth of the subscription business in Australia and New Zealand by working directly with the Head of Account Management. The successful candidate will need to be very well organised and task-oriented whilst working with internal teams to continually manage client engagement.

This role is an integral part of Oxford’s growth plans for Australia and New Zealand and is an exciting opportunity to join a fast-growing company at the forefront of the industry.

Key Responsibilities

How you will make an impact:

  • Provide integral direct administrative and client service support to the Account Management team
  • Support client tasks including:
  • Troubleshooting access issues, and product delivery to clients
  • Delivering product training to clients by phone or virtually
  • Subscription and order set up in CRM
  • Technical support (in tandem with global Support team) for client issues
  • Assist the Account Management team, Business Units and Finance with integrating existing subscriber client base on to the new sales terms and renewals process
  • Start to identify and prospect opportunities to upsell and cross sell to existing client base in order to contribute directly to revenue growth

Internal Communication

  • Communicate opportunities, challenges, and feedback to Head of Account Management
  • Ensure CRM system information is accurate and complete to ensure timely and reliable delivery of subscription product to clients and internal reporting
  • Ensure details and outcomes from client communications are recorded in company CRM system
  • Record insights and learnings on prospects, clients and leads and share with Head of Account Management
  • Support the Head of Account Management in client attendances at our national conferences in Australia and New Zealand with up to 150 attendees, to raise brand profile and increase sales opportunities
  • Support the Head of Account Management in creating and actioning marketing campaigns to ensure existing client base renew their current services and upgrade as appropriate
  • Relay feedback and suggested product improvements from clients

Skills and Experience: Required

  • Must be highly organised and able to manage multiple projects at once
  • Must have knowledge of Microsoft Outlook, Word, Excel, and PowerPoint
  • Must be task-oriented
  • Must be a team player
  • Be adaptable to change and embrace new approaches
  • Eye for detail and accuracy

Skills and Experience: Desired

  • A desire to meet and achieve goals
  • Be interested in a future career in sales, account management and/or other commercial roles
  • Some experience of working on a Client Relationship Management system (Salesforce highly preferred)
  • Excellent communication, interpersonal and presentation skills
  • Effective, time management and organisation skills
  • Intellectual curiosity
  • Ability to work well under pressure
  • Show technical aptitude and a desire to advance in a sales capacity
About Oxford Economics Australia

Oxford Economics Australia, formally known as BIS Oxford Economics is Australia’s leading provider of industry research, analysis and forecasting services. Following the acquisition of BIS Shrapnel in 2017, BIS Oxford Economics now have unparalleled capabilities in helping clients to understand issues across over 100 sectors at the granular local area through to the global economy. 

This analysis is underpinned through robust economic models that are fed by reliable and most importantly detailed market data, analysis of developments, and thoroughly researched forecasts. BIS Oxford Economics is Australia’s leading provider of industry research, analysis and forecasting services. Following the acquisition of BIS Shrapnel in 2017, BIS Oxford Economics now have unparalleled capabilities in helping clients to understand issues across over 100 sectors at the granular local area through to the global economy.  

We look forward to welcoming you to the Oxford Economics family.

Oxford Economics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by governmental or local laws.

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