A Roadmap to Digital Value in Retail Banking
Retail banks face no shortage of challenges — everything from agile “fintech” disruptors and changing customer expectations to complex compliance demands and outmoded IT investments. By adopting some key digital use cases, however, retail banks can capture their share of an enormous opportunity: $405 billion in industry-wide digital Value at Stake in 2015-2017.
Oxford Economics interviewed a bank CEO and two industry analysts to better understand the challenges facing retail banking in an age of digital disruption. They described the challenges banks face and the strategies they can use to engage customers and maintain brand value as competitors try to steal a march on their businesses.